Associate Business Consultant, Customer Communications

In this role you lead complex, AI-enabled change communications across multiple projects in a matrix organization. You'll drive strategic messaging that is compliant, customer-focused, and aligned with company objectives, partnering with cross-functional teams. You shape multi-channel customer journeys and governance-driven communications to improve adoption and outcomes. This is a chance to influence high-impact programs within a risk-solutions environment and showcase your leadership in communications and change management.

• annual incentive bonus
• country-specific benefits
• equitable hiring process
• disability accommodations
• inclusive workplace
• location-based salary considerations

• Manage multiple concurrent communication projects as standalone initiatives or workstreams within larger programs, using PM best practices
• Coordinate and facilitate project meetings and negotiate resource needs with staffing managers, tracking progress with PM tools
• Plan and deliver multifaceted communications for change events across different stakeholder audiences
• Orchestrate AI-enabled, multi-channel customer communications across multiple touchpoints
• Collaborate with cross-functional teams to ensure message consistency and represent COE perspective on project teams
• Develop communication assets for diverse audiences and channels with stakeholder review and refinement of messaging
• Enforce governance standards ensuring content complies with quality, compliance, and data privacy requirements
• Leverage data, sentiment scoring, readiness indicators, and AI governance frameworks to improve effectiveness and adoption

• Equivalent professional experience or relevant education and experience
• Experience in project or program management, including execution of complex initiatives
• Strong PM capabilities: scheduling, risk, dependency management, scenario planning, and AI-driven insights

• Exceptional communication
• Stakeholder management
• Negotiation
• Proficiency with project management tools; Microsoft Office applications; AdaptiveWork preferred
• Lean Six Sigma (Green/Black Belt) and/or PMI certification preferred
• Experience applying AI and automation to communications, content, or PM workflows; prompt development and quality review of AI outputs